Indiana Market & Catering puts a premium on client satisfaction – after all, where would we be without happy customers?
Nothing can ruin an otherwise perfect catered event – delicious food, gorgeous décor and inspired entertainment – than lousy service. And more often than not, subpar service isn’t the result of inexperience. It’s due to the gradual deterioration of standards.
Some of our pet service peeves at Indiana: staffers who show up without the proper equipment to get the job done, an incorrect or unsightly and stained uniform, surly ’tudes. Talk about leaving a bad taste in your customer’s mouth.
But unlike many others in the biz, we’re committed to nurturing a pool of staffers; we’ve found that working with a consistent A-Team not only builds confidence and camaraderie within the ranks, but it ultimately gives our clients more reliable and superior service. When our A-Team starts to look more like a D-Team, we take aggressive steps to pull them back up to where we know they can be.
This year we have begun:
· Re-designing our Catering Curriculum to ensure our floor and kitchen staff are prepared to communicate with each other effectively, serve beautifully prepared food seamlessly and set up and load out events as carefully and quickly as possible.
· Sending out bi-weekly tips to our floor staff to make sure they are up to date on our latest uniform/skill/and equipment requirements.
· Organizing bi-monthly brainstorming sessions with our planners, captains and chefs to see what has worked at recent parties and what hasn’t, so that events run from conception to execution in one smooth arc.
If you ever see our team slipping – let us know!
